Room & access
Share your layout, delivery route and equipment clearances.
Sizes & shippingLaunch & support
Ready for your first session.
Plan the room, delivery and operator handover. Keep a clear route for support after opening.
Prepare your venue.
People & training
Nominate your operators and agree where practical training will take place.
Training & launch inclusionsDocuments & delivery
Confirm funding, destination requirements and the final delivery scope.
Documentation checklistFrom enquiry to opening.
Share your venue brief
Send your country, venue layout, existing services, operator coverage and intended opening date.
Confirm the written scope
Check the equipment list, payment schedule, freight, taxes, training and support included in your quote.
Prepare for delivery
Confirm final packing dimensions, doorway and lift access, room layout and local documentation before dispatch.
Train your operators
Recovery-First includes online preparation and 7 days of practical training at your premises or HQ Malaysia. Agree the schedule and travel costs before deployment.
Open your bookings
Robotic bookings open after installation and practical training. Prepare the branch listing, staffed availability and customer handover with NUSBE.
Keep the right details to hand.
1-year equipment warranty
Recovery-First includes a one-year equipment warranty. The written agreement confirms its start date, coverage and exclusions for your supplied system.
Routine checks & servicing
Follow the operating manual for the exact model. Confirm the maintenance schedule, authorised service route and records your team must keep.
Parts & on-site support
Your proposal confirms after-sales scope for your market, including parts, freight, travel and any on-site work. Confirm costs and availability before committing.
Your support contact
Keep the named first contact and escalation route from your handover. Agree support hours and response arrangements in writing.
Reporting an equipment issue
Have the model, serial number, location and error message ready. Describe what happened and the checks already performed. Use the contact agreed in your handover; do not include client records.