FAQ
A little clarity.
Before your visit.
Your questions about sessions, suitability and pricing.
Your first visit
What does AI robotic massage mean at NUSBE?
At NUSBE, AI robotic massage describes an operator-guided robotic thermotherapy experience. M1 combines 3D positioning, automated movement paths, contact-force control and thermal monitoring to guide a radiofrequency thermal applicator. It is a wellness service with trained operator supervision. Watch the NUSBE M1 demonstration
What does it feel like?
You may feel warmth in the selected area. Tell your operator immediately if anything feels too hot, sharp or uncomfortable so they can adjust or stop the session.
What is the difference between NUSBE M1 and M2?
M2 is the operator-guided thermal platform. M1 develops that thermal foundation into robotic delivery, adding body mapping, sensing and motion control. Both require a trained operator. Explore M1 and M2
How long is a session?
Introductory and single-zone sessions last 45 minutes. Dual-zone sessions last 60 minutes.
How do I book a visit?
Message our Rimbayu team on WhatsApp. They will check suitability and available times, then confirm your appointment.
Supervision and suitability
Does the robot replace the operator?
No. A trained operator reviews suitability, positions you, selects the area and settings, and monitors comfort. You can ask them to adjust or stop the session at any point.
Is this a medical treatment?
No. NUSBE is a wellness service, not a medical diagnosis or treatment. It does not replace professional healthcare.
What if I have an injury or a medical condition?
Speak to a qualified healthcare professional before arranging a session. Let the operator know about relevant conditions, recent procedures or concerns during the suitability review.
Who should avoid it?
It may not be suitable if you have a serious heart condition, uncontrolled high blood pressure, a bleeding or clotting disorder, a fever or active infection, broken or injured skin, reduced sensation to heat, certain implants, recent surgery, or a suspected or active cancer in the area concerned. It is also not suitable during pregnancy. If you are unsure, please speak to a qualified healthcare professional before booking.
What do the temperature settings mean?
They are equipment settings. A displayed set point is not a deep-tissue temperature or a measure of clinical results.
Prices and planning
What does a first visit cost?
The introductory trial is RM128 for 45 minutes, for a first visit only. Single-zone sessions are RM198 for 45 minutes; dual-zone sessions are RM268 for 60 minutes.
Do I need a membership?
No. You can pay per visit. The optional Annual Recovery Pass is RM298 a year, with member rates of RM168 for single-zone and RM238 for dual-zone sessions.
Can I add another area?
An additional zone is RM88. Your operator confirms suitability and the session length before you proceed.
Where can I try NUSBE in Malaysia?
NUSBE Rimbayu in Bandar Eco Santuari, Selangor, is our confirmed location for public sessions. The location page has the current address, opening hours, directions and WhatsApp booking link. Address, hours and directions
More questions
Is NUSBE a massage chair or a hands-on massage?
NUSBE M1 uses a robotic arm to guide a thermal applicator over a selected area while you lie on a treatment bed. It is not a seated massage-chair format or a hands-on massage. The session focuses on operator-guided warmth with controlled movement. Explore how M1 works
Where can I read the thermotherapy research?
Our science library links to original heat-therapy reviews and explains their limitations. The technology page separately presents RF study reports and equipment features. General heat research does not establish an outcome for a NUSBE session. Read the evidence library
Can my business offer NUSBE?
The NUSBE partner programme covers equipment, operator training and launch support. Start with your venue, intended market and team; scope and terms are confirmed separately. Explore NUSBE for Business
What results should I expect?
Experiences vary, and no particular health or recovery outcome is promised. Discuss your expectations with the operator.
Everyday wellbeing
Small steps beyond your session.
Still have a question?
Talk to our Rimbayu team.