Can I enquire from outside Malaysia?
Yes. International enquiries are welcome through our business enquiry form or WhatsApp. The international package is USD40,000 with a USD750 reservation deposit. We review your country, delivery scope and local requirements before confirming an arrangement.
How does the NUSBE marketplace support my branch?
After deployment and onboarding, we list your branch on the NUSBE marketplace. NUSBE clients can discover your location and book sessions at your branch. You can also list your own services alongside NUSBE robotic sessions. Consumer annual-pass income supports marketing of the partner network.
Can I list my own services on the NUSBE marketplace?
Yes. Partners can list their own services alongside NUSBE robotic sessions, helping clients discover what their branch offers. Marketplace access fees apply only to qualifying bookings made through NUSBE. Your own clients who book directly outside the marketplace remain outside those fees.
Do you charge a fee on my own clients?
No. Your own clients who book directly and do not use the NUSBE marketplace are outside the marketplace access fee. This remains true both during and after your recovery phase. Only qualifying bookings made through the NUSBE marketplace are subject to the agreed marketplace fees.
Does NUSBE arrange financing internationally?
International financing is partner-arranged. You can pay directly or arrange funding through your own local lender. NUSBE-arranged international funding is not yet available; the Malaysian monthly illustrations do not apply to international funding.
What happens to my reservation deposit?
In Malaysia, the RM3,000 deposit is included in the RM60,000 upfront contribution, leaving RM57,000; it is credited under approved full financing. International reservation-deposit treatment, along with the delivery scope and recovery calculation, is set out in the partner agreement.
How are the Malaysian monthly repayments illustrated?
The Malaysia illustrations use 10% annual simple/flat interest over 48 months. RM100,000 financing is approximately RM2,917 per month, with total lender repayments of RM140,000. Full RM160,000 financing is approximately RM4,667 per month, with total lender repayments of RM224,000. Financing is subject to approval and final terms.
When do marketplace access fees begin?
Marketplace access fees are 0% until you recover RM160,000 in Malaysia or USD40,000 internationally under the agreed Partner Recovery Milestone calculation. Equipment repayments and operating costs continue. Recovery timing and business returns are not guaranteed.
What changes after recovery?
After the agreed recovery milestone, the marketplace access fee is 30% for new clients and 10% for recurring clients on qualifying NUSBE marketplace bookings only. Your own clients who book directly outside the marketplace are not charged this fee. The agreement defines qualifying bookings and client categories.
What is included in the launch package?
The package includes the NUSBE M1, M2 and M3 system, installation, onboarding, training, launch support and a branch listing on the NUSBE marketplace. Delivery scope and any market-specific requirements are confirmed in the partner agreement. Consumer annual-pass income supports marketing of the partner network.
Programme information updated 7 October 2026. Final funding, delivery and recovery terms are set out in your partner agreement.