NUSBE app
How can we help?
NUSBE is operated by ZEZE INTELLIGENCE SDN BHD. For help with the app, your account or a booking, email our support team at [email protected].
What to include in your message
Tell us which screen you were using, what happened and your app version. For booking or payment questions, include the booking or transaction reference if available. If you send a screenshot, hide other people’s details.
Please do not send your password, verification codes, full card number, card security code or medical records.
Your account
Use the email address you registered with to sign in. If you have forgotten your password, choose Forgot password? on the sign-in screen and follow the reset email.
In the app, open Settings / Account Settings to view your sign-in email, change your password or manage an account-deletion request. Contact us if you cannot access your account; we may need to confirm that it belongs to you.
Bookings and visits
Open Recharge / My bookings to find your upcoming or past recovery visits. Select a booking to check its current status and any available actions. Event registrations appear in My events.
Availability and cancellation conditions depend on the service or event. Check the information shown for your booking before confirming an action. If an action is unavailable, or the status looks wrong, send us the booking reference and centre or event name.
Credits and payments
Open the credits balance in the app to view the credit information available for your account. Where a plan or purchase is offered, check its price, validity and terms before confirming it. Features and offers can vary by account and availability.
If a payment or credit update is still being checked, follow the status shown in the app. Before attempting another purchase, contact us with the transaction reference if you are unsure whether the first payment completed.
We review payment, cancellation and refund questions against the relevant booking or purchase terms. This page does not change those terms or promise a refund or processing time.
Your recovery Passport
Open Passport to view the session records published for your account. Not every session includes readings for every body area. If a reading is missing or appears incorrect, contact us with the centre and session date so the record can be reviewed.
Passport information supports your wellness experience. It is not a medical diagnosis. Please seek advice from a qualified healthcare professional for medical concerns.
Branch updates
Open the relevant upcoming branch to review your waitlist membership and notification preferences. Email updates and optional device push notifications have separate controls. You can change the preferences shown or leave the waitlist in the app.
Joining a waitlist does not confirm an opening date, reserve a treatment or guarantee that every delivery channel is available on your device.
Request account deletion
- Open Settings / Account Settings / Account Deletion in the app.
- Confirm your password and submit the request.
- Return to the same screen to check its status and due date. You can cancel while the app offers cancellation.
HQ will process your request within 30 days. We will delete or anonymise personal information that is no longer required, while retaining only records we are required to keep. Our support team will confirm completion through your registered email.
You do not need to send a separate email to start deletion in the app. If you cannot sign in, or HQ has already begun processing and you need help, email our support team.
A deletion request does not itself refund a payment or immediately cancel a recurring payment. HQ reviews outstanding bookings and payment obligations as part of processing the request. The 30-day processing period is not a retention period for records we are required to keep.
Read our mobile app privacy notice for more about your information and choices.