Wellness Consultant

What you will own

Assessed equipment operation

Complete supervised training before independent delivery. Follow equipment checks, approved settings, positioning, hygiene, monitoring and escalation procedures. Record operation and report faults without making unapproved repairs.

Consistent session delivery

Use approved suitability screening and consent. Explain the session, understand preferences, monitor comfort and record what was delivered. Pause or escalate when needs fall outside the approved workflow.

Clinical assessment and care

For appropriately qualified and authorised practitioners, duties may include basic diagnosis, prescribed rehabilitation and individual medical nutrition treatment within their professional scope. Coordinate with the relevant clinician when a client needs care beyond that scope.

Wellness knowledge and potential benefits

Apply relevant knowledge of body structures, movement, posture and nutrition. Explain evidence-supported potential benefits, limitations and expected outcomes clearly; individual results vary.

Client experience and retention

Listen to feedback, address service concerns and recommend an appropriate next visit. Hand that recommendation to the Community Manager so plan discussions reflect the actual experience.

Honest feedback and added value

Invite feedback consistently. Explain relevant optional services and potential benefits without pressure, support rebooking and document agreed follow-up.

What you bring

A background in physiotherapy or related health studies is relevant. Candidates studying or trained in sports science, chiropractic, nutrition or pharmacy are also welcome to apply. Bring empathy, attentiveness, clear explanations and accurate records; everyone completes equipment-specific training and assessment.

You report to

The branch lead, supported by an appointed training or service lead.

Your decision-making scope

Your duties reflect your qualifications, professional registration, practising permissions and assessed competence. Clinical diagnosis, prescribed rehabilitation and individual medical nutrition treatment are assigned only to practitioners authorised for the specific service.

Students can apply and contribute within an appropriate learning and support role. A relevant study background or internal equipment assessment alone does not authorise independent clinical practice. Explain potential benefits and realistic expectations, recognising that results vary.

What success looks like

• Competent, consistent operation
• Honest client feedback
• Appropriate repeat visits
• Accurate service records

A strong client experience means more than collecting five-star reviews.

A typical day

1. Prepare for each visit.Check equipment and hygiene, review client needs and complete screening or assessment within your assigned scope.
2. Stay attentive.Deliver the agreed wellness session or authorised care plan, monitor comfort and progress, and record the service.
3. Close the loop.Listen to feedback, agree an appropriate next step and share only what colleagues need for follow-up.