What you will own
- People and clear accountability
- Coordinate community and wellness colleagues, agree priorities and support development. Keep each client record, next action and follow-up owner clear.
- Service quality
- Ensure the branch follows approved workflows and uses appropriately assessed staff. Resolve or escalate concerns before further sales follow-up and coordinate equipment issues.
- Capacity and demand
- Balance appointments, activities and outreach with the branch's ability to deliver. Align commercial promises with service recommendations and client needs.
- Daily operating performance
- Review bookings, attended visits, memberships, renewals and branch cash flow. Maintain clear payment records and visibility of remaining service commitments.
Who this role suits
People who can lead a team while paying attention to clients, service quality and the business. Bring balanced judgement, practical problem-solving, commercial awareness and the ability to coach colleagues across both specialist tracks.
Your decision-making scope
Manage daily operations within delegated authority and escalate exceptions. Partnership, equity and financing commitments follow the approval process. Clinical services remain assigned to practitioners with the relevant qualifications, registration and practising permissions; branch leadership does not replace those requirements.
A typical day
- Align the team.Review appointments, capacity and outstanding client concerns.
- Keep delivery on track.Support colleagues, resolve exceptions and monitor the client experience.
- Review the business.Check records, renewals, cash flow and the next day's priorities.
Your next step
Continue developing branch leadership or explore the optional founder programme. Ownership requires a separate skills assessment and venture approval.
